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Troubleshooting

Troubleshooting for the most common technical problems that may arise while using “Soft Way to Mozart” ®piano learning software.

In the following bulleted list you can find the most common problems that may arise while using “Soft Way to Mozart” ® games, followed by numbered lists of possible solutions. If you have trouble, locate your problem and use the first tip related to your case. If it does not remove the problem, return to the list and use the next tip, and so on. If that still does not help, try to use all of the tips together.

Many of technical issues are solved by tuning the “Soft Way to Mozart” ® environment using Soft Mozart Tuning program. Close any running “Soft Way to Mozart” ®game, run the Soft Mozart Tuning program, change the needed parameters and close this program. Now you can try to run any “Soft Way to Mozart” ® game in the changed environment.

  1. After start-up, a “Soft Way to Mozart” ® program exits with a message "Can't Create A GL Device Context," "Can't Create A GL Rendering Context," "Failure to find a suitable pixel format."
    1. Run the Soft Mozart Tuning program to set a lower screen resolution for the “Soft Way to Mozart” ® system, for example, 640 x 480.
    2. Check your display setting and set it manually to 16-bit color (usually named as High Color).
  2. The motion of images is jerky. Objects are jumping instead of moving smoothly.
    1. Run the Soft Mozart Tuning program to set a lower screen resolution for the “Soft Way to Mozart” ® system, for example, 640 x 480.
    2. Check your display setting and set it manually to 16-bit color (usually named as High Color).
    3. Run the Soft Mozart Tuning program and uncheck "Full screen mode."
  3. The picture freezes.
    1. Run the Soft Mozart Tuning program to set a lower screen resolution for the “Soft Way to Mozart” ®system, for example, 640 x 480.
    2. Check your display setting and set it manually to 16-bit color (usually named as High Color).
    3. Run the Soft Mozart Tuning program and uncheck "Full screen mode."
  4. The colors of the picture are distorted and unclear; everything is greenish.
    1. Check your display setting and set it manually to 16-bit color (usually named as High Color).
    2. Run the Soft Mozart Tuning program and uncheck "Full screen mode."
  5. You do not hear any music sounds.
    1. Check your system sound volume. Set the general volume and MIDI playback volume to the maximum.
    2. Run the Soft Mozart Tuning program and assign a correct device for the sound output. It may be a sound card or Microsoft wave table. If you have chosen an output to an external MIDI device, check the connection and follow your manual for the correct sequence to connect that device. If you do not see any sound output device on the list, it means that your computer has no devices at all.
  6. There is no reaction on the game from the piano keyboard or digital piano.
    1. Check the MIDI connection between the computer and piano keyboard. Attention: Connect the MIDI cable "In" plug to the "Out" MIDI socket of the keyboard. Connect the cable "Out" plug to the "In" MIDI socket of the keyboard.
    2. Run the Soft Mozart Tuning program and assign a correct device to the MIDI input.
    3. Switch off the piano keyboard and restart your computer. Switch on the piano.
  7. There is a noticeable delay of a game reaction to piano key pressing.
    1. Switch off the piano keyboard and restart your computer. Switch the piano keyboard on only after the computer is restarted.
    2. Run the Soft Mozart Tuning program to set a lower screen resolution for the “Soft Way to Mozart” ®system, for example, 640 x 480.

If you didn't find the correct solution for your case, please send an e-mail to Esta dirección de correo electrónico está protegida contra robots de spam. Necesita activar JavaScript para poder verla  for technical support.

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